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Privacy Policy

Fly JetPets (“we,” “us,” or “our”) respects the privacy of its users and is committed to protecting personal information. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have regarding your data. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect
We collect personal information to provide and improve our services. The types of data we collect may include:

  • Personal Identification Information: Name, email address, phone number, address, date of birth, nationality, passport information and photograph (including passport and other identification documents, when you book a flight with us), and any other information you provide when filling out forms on our Website or contacting us directly.
  • Travel Arrangements Information: Travel itinerary details, including origin, destination, dates, number of passengers, pet details, personal preferences (e.g., food and beverages) and dietary requirements, medical condition (e.g., allergies for catering purposes, and disabilities).
  • Documentation and Regulatory Information: Information needed for travel compliance, such as pet health certificates, vaccination records, and other requirements.
  • Payment Information: When booking services, we may collect payment card details or billing information.
  • Technical Information: IP address, browser type, device type, and browsing behavior on our website through cookies and similar tracking technologies.
  • Additional information necessary to fulfill obligations arising from any agreements between you and us, and/or to conduct client surveys or provide offers.

This personal data may include information you provide directly to us through forms, communications, and interactions with our website, or through our partner companies or agents, as well as data we collect when you use our products or services.

2. How We Use Your Information
We use the information collected for the following purposes:

  • Service Fulfillment: To facilitate bookings, travel arrangements, and related services.
  • Travel Documentation and Compliance: To handle regulatory paperwork, such as import permits and customs clearance.
  • Customer Support: To respond to inquiries, provide customer service, and manage bookings.
  • Marketing and Communications: To send updates, promotions, and special offers if you opt-in to receive them.
  • Website Improvement: To analyze site usage, enhance our website’s functionality, and improve user experience.
  • Security and Fraud Prevention: To protect against unauthorized transactions and ensure the security of our services.

3. Legal Basis for Processing Personal Data
Fly JetPets processes your personal data under the following legal bases:

  • Consent: Where you have provided consent, particularly for marketing communications.
  • Contractual Necessity: For providing services requested by you and fulfilling contractual obligations.
  • Legal Obligation: When required to comply with legal or regulatory obligations.
  • Legitimate Interest: Where it is in our legitimate interest to improve and secure our services.

4. How We Share Your Information
Fly JetPets only shares personal information with trusted third parties when necessary to provide our services or when required by law. Information may be shared with:

  • Service Partners and Providers: Aircraft charter operators and/or carriers, ground transportation partners, pet accommodation partners, or any other third party partners required to fulfill bookings and travel services.
  • Payment Processors: For payment transactions and billing purposes.
  • Regulatory and Legal Authorities: Government entities as necessary to comply with legal or regulatory requirements, such as customs and immigration authorities.
  • Professional Advisors: Such as legal, financial, and security consultants to comply with our legal obligations.

We do not sell or rent your personal data to third parties for marketing purposes. All third-party partners must comply with our data protection and security standards.

5. Data Security
We implement a range of technical and organizational security measures to protect your data from unauthorized access, loss, or alteration. These include encryption, secure servers, and restricted access to sensitive information. While we strive to protect your data, please note that no transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Breach Notification
In the unlikely event of a data breach, Fly JetPets will promptly notify affected users and take all necessary steps to protect your information. We comply with all applicable data breach notification laws.

7. Retention of Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we securely delete or anonymize it.

8. Providing Information About Someone Else
If you provide personal data to us about someone else, you confirm that you have their consent to act on their behalf. This includes consenting to the processing of their personal data and ensuring they are informed of our identity, this Privacy Policy, and the purposes for which their personal data will be processed.

9. Cookies and Tracking Technologies
Fly JetPets uses cookies and similar tracking technologies to enhance your browsing experience and improve website functionality. By continuing to use our website and clicking "OK" on the cookie consent notice, you agree to our use of cookies.

You can manage or disable cookies through your browser settings if desired. Please note that disabling cookies may affect certain website features and limit your browsing experience.

For more details on managing cookies, please refer to your browser’s help section.

10. Children’s Privacy
Fly JetPets does not knowingly collect personal information from children under the age of 13 (or 16 in certain jurisdictions). If we become aware that personal information of a child has been collected without parental consent, we will take steps to delete the information promptly.

11. International Data Transfers
Fly JetPets operates globally, and your information may be transferred to, stored in, and processed in countries outside of your own. We ensure that all cross-border data transfers comply with relevant data protection regulations to safeguard your information.

12. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the information we hold about you.
  • Correction: Request that we correct or update inaccurate information.
  • Deletion: Request deletion of your personal data, where applicable.
  • Objection to Processing: Object to certain data processing activities.
  • Withdrawal of Consent: Opt out of marketing communications or withdraw consent for data processing where it was previously provided.

To exercise any of these rights, please contact us at [email protected]. We will respond within the timeframe required by applicable laws.

13. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies solely to Fly JetPets, and we are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy
Fly JetPets reserves the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review the Privacy Policy periodically to stay informed about how we protect your information.

15. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at [email protected].

Last Updated: March 2025