General Questions

Fly JetPets is a private air travel service for pet owners, designed to make air travel safe, comfortable, and stress-free for you and your pets. We provide fully customizable experiences, allowing your pets to travel alongside you in the cabin of a private jet with the care and attention they deserve.

Yes, Fly JetPets is a legally registered entity in Dubai, United Arab Emirates, holds a license issued by the Dubai Integrated Economic Zones Authority, and a permit from the Dubai Civil Aviation Authority (DCAA) to conduct aviation-related activities.

We understand the importance of caution, especially in today’s digital world, where verifying who you’re doing business with matters more than ever. At Fly JetPets, we believe trust is built through transparency. Here are a few ways you can verify our credibility:

1. Secure Payments to a Verified Company Account

   Private jet services often involve high-value payments, and wire transfer is a common practice in the industry. When booking with us, you’ll always be invoiced to pay directly to our company bank account under the registered name Fly JetPets FZCO. We never accept payment to a personal or third-party account. This gives you an opportunity to verify the company name and legitimacy via your bank.

2. Backed by Established Industry Partners

   We work with experts and trusted partners with decades of proven experience, such as Jetex, an award-winning global leader in executive aviation, and Pawsome Pets, an award-winning pet relocation company. So, rest assured that your trips are supported by experienced hands. If you’d like, we’re happy to provide references to verify upon request.

3. Registered and Licensed in Dubai

   Fly JetPets is a legally registered company in Dubai, holding a permit from the Dubai Civil Aviation Authority (DCAA) to conduct aviation-related activity. Documentation is available upon request.

If there are other ways you’d prefer to verify our credibility beyond the points above, feel free to contact us at [email protected].

Fly JetPets offers private and shared charter options. With a private charter, you have the entire jet for your journey. A shared charter connects you with other travelers heading to the same destination within a similar timeframe, offering a more cost-effective solution.

Not all shared charter flights we offer are confirmed. For shared charters, we operate on an on-demand basis, not a fixed schedule. Routes are opened based on demand from passengers looking to travel along similar routes and timeframes.

Once we receive sufficient interest, we begin pooling passengers to meet the minimum capacity required for the flight to proceed. Until that point, both the flight and travel dates remain tentative.

We’re always transparent when offering a flight, we’ll let you know if it’s still in the pooling stage or already confirmed. You’ll be kept informed throughout your booking process, and once confirmed, we’ll provide final travel details.

No, Fly JetPets is not an air carrier and does not own or operate any aircraft. We specialize in arranging private jet travel through licensed air carriers. All flights are operated by certified air carriers.

Fly JetPets is not an air carrier and does not operate aircraft. All flights are operated by certified, licensed air carriers. We coordinate flight arrangements through our strategic partner, Jetex, who source the aircrafts from a global network of licensed and trusted aircraft operators. The specific operator for every trip may vary depending on aircraft availability and operational factors. All aircraft are operated by certified air carriers in full compliance with international safety regulations.